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Hello,
Just to update you on my case. I couldn't get the Google Play Store working. The technical support also couldn't help me further. They instead requested it to be sent in for technical inspection. I actually didn't want to give it away as the hardware seemed fine to me. Anyway, I complied. It took them quite a long time until they confirmed its receipt at which point I was so frustrated that I requested a refund instead of a replacement. Soon afterwards, I've received the refund.
I very much hope that open ereaders will become more standard as I don't want to be locked into a nice content system as the Kindle etc.
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