Quote:
Originally Posted by meeera
Check the kobo disk when you connect it to a computer. You may just need to log out of your Kobo account on the device, and back in again, to trigger a re-processing.
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If she had sideloaded books on the internal storage, the factory reset would have wiped them. Books purchased from Kobo would be restored during a sync either over wifi or through the Kobo desktop but sideloaded content would need to be recopied and processed.