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First of all I have every right to be a bit disgruntled when an update causes me to lose data from my device.
Secondly I rarely expect tech support from anyone, invariably I know more than the customer services reps.
I work in testing. I know exactly how many bugs are in software, I deal with it every day. I also know how much testing 'should' precede a release and also how much is likely dropped as they've run out of time.
Don't patronize a legitimate complaint and save your condescending attitude for someone else.
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