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hi lilac_jive,
i did not call sony - the last time i called them, i hung up while waiting for over one hour listening to some bad quality music.
since i have a lot of books from my palm i can wait it out for them to fix the prog.
the biggest problem is for the newbies - they can not buy books -> and for sony of course, they can not sell and have a big lost on reputation. maybe some give back their readers and wait for the kindle or so.
take care
harry
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