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Originally Posted by Josieb1
If you assume their famous 'customer support' fixes all problems then you are sadly mistaken.
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Spoken like the truly disgruntled. Only an idiot would assume that a companies reputation precludes their ability to deviate from it.
Quote:
Originally Posted by Josieb1
Anything wrong with your kindle, let's replace it, or in my case 'why by don't you do a factory reset, let's see if wiping everything off your kindle can get your audio books back without you having to 're download them!' And yes that was said to me as a solution  |
Oh tech support!
First, I would think that just downloading the audiobooks again would be the simplest and most obvious "fix" for a disappearing audiobook. Second, why would they think that doing a factory reset would bring data BACK?! That's just crazy thinking. Hahaha
The spice of life, is support.
Quote:
Originally Posted by Josieb1
Anything beyond the 'norm' and Amazon front line support don't have a clue. I had three separate emails from Audible support telling me how sorry they were and my issue would be referred to tech support, have I heard anything? No, and will I, very very doubtful.
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If this is your experience with a company famous for their customer support then just imagine the kind of support you would get from a company like Kobo or Vudu. I can answer that so you don't have to imagine it, by the way: nothing. There is no support from either of them. I couldn't even successfully CONTACT either of those companies to get my problems fixed. At least you have talked to Amazon and Audible.