Quote:
Originally Posted by Anthem
I guess that is why they are famous for their customer support...
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If you assume their famous 'customer support' fixes all problems then you are sadly mistaken.
Anything wrong with your kindle, let's replace it, or in my case 'why by don't you do a factory reset, let's see if wiping everything off your kindle can get your audio books back without you having to 're download them!' And yes that was said to me as a solution
Anything beyond the 'norm' and Amazon front line support don't have a clue. I had three separate emails from Audible support telling me how sorry they were and my issue would be referred to tech support, have I heard anything? No, and will I, very very doubtful.