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Thanks eschwartz - I had a feeling they were missing something and you guys have assuaged me. It wasn't that I minded a manual download, it was that I didn't understand why it wouldn't download wirelessly, and I must admit customer service seemed clueless. The first rep's answer to me was that this happens to some people but he doesn't know why, and when I asked said he hadn't helped anyone else with this particular problem yet. At one point he said it's because the 3G version doesn't wirelessly update at all, to which I responded with disbelief.
That may sound bad but, in their defence, though they may not have known the reason it was happening they were both very nice and did try hard to be helpful in a timely manner. Oddly though, once the underling couldn't answer the question and transferred me to a higher up who I thought would, I was immediately greeted with the news that my kindle was defective and she'll be happy to send me a new one. Now, I had mentioned to the first rep that if I couldn't have the update wirelessly or else understand why this was happening that I'd want to switch out for a new one but the second rep didn't waste a second! I appreciate the quick willingness very much, but I had the suspicion mine might be just fine if I could only understand and if so would prefer to keep the one I've already set up, everything else being equal. Well, these things happen.
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