MobileRead Forums - View Single Post - Should a 3G Voyage Update Firmware Wirelessly?

sun surfer · 08-24-2015, 11:28 PM

I have a basically brand new 3G Voyage (my first Kindle) and am now trying to update it (if not for the thread here I may never have known about it!). It never "automatically" updated and "update now" is greyed out. It is registered, the 3G works great and wi-fi also works great. I have tried with wi-fi on and off and I've connected it to my computer through USB to make sure that wouldn't prompt it to start. Nothing works. Google searches offer zero help. It came with 5.6.2.1 which it still has for now.

I know I could update it manually but shouldn't this happen automatically? I have talked to customer service. Long story short, they could find no cause, couldn't get it to work wirelessly and wanted me to update manually, but I said that since this one is brand new that if it won't update the way it should from the start then I think I'd rather replace it with another brand new one. They agreed, but I'd like to make sure that there's not something I and customer service aren't missing that one of you might catch. Is there some way to get this to work wirelessly as it should or do you think mine is defective?

08-24-2015, 11:28 PM	#1
sun surfer languorous autodidact ✦ Posts: 4,235 Karma: 44667380 Join Date: Jun 2010 Location: smiling with the rising sun Device: onyx boox poke 2 colour, kindle voyage	Should a 3G Voyage Update Firmware Wirelessly? I have a basically brand new 3G Voyage (my first Kindle) and am now trying to update it (if not for the thread here I may never have known about it!). It never "automatically" updated and "update now" is greyed out. It is registered, the 3G works great and wi-fi also works great. I have tried with wi-fi on and off and I've connected it to my computer through USB to make sure that wouldn't prompt it to start. Nothing works. Google searches offer zero help. It came with 5.6.2.1 which it still has for now. I know I could update it manually but shouldn't this happen automatically? I have talked to customer service. Long story short, they could find no cause, couldn't get it to work wirelessly and wanted me to update manually, but I said that since this one is brand new that if it won't update the way it should from the start then I think I'd rather replace it with another brand new one. They agreed, but I'd like to make sure that there's not something I and customer service aren't missing that one of you might catch. Is there some way to get this to work wirelessly as it should or do you think mine is defective?