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tandknix · 12-29-2008, 01:10 AM

This is rather a long story, but I would appreciate any help I can get!

I was recently given a used eBookwise from a friend. I thought I went through the necessary steps to transfer into my name and such. I created an account through eBookwise and registered it under my name. I have been uploading books to my eBookwise content server (online) and then clicking 'Online Bookshelf' on my reader. I haven't been purchasing books through my reader at all.

Well a few weeks ago I get a message that says: "Your monthly billing account is delinquent. You will not be able to use the bookstore until you correct this problem. Please go to the Bookstore using your eBook device. You will be prompted to enter a new service billing credit card."

I went to my reader to change the information and noticed that my friends info was still there which I thought I had changed. So I changed it only to get this message when I clicked continue when I was finished: "System error-please try again."

I tried repeatedly. I have emailed the Fictionwise people 2 times and gotten no response. I called them and got someone who didn't listen to what I was saying and recommended that I email someone named 'John' and request information on signing up for the Fictionwise Book of the Month club? I have no idea what he was talking about, but at that point I just thanked him and hung up.

Up until this point I have been converting my books using the ABC Amber PDF Converter to .lit format for the online content server at eBookwise for my reader. I have no idea what the IMP thing is I keep reading about here.

I have also noticed that while the actually reader has my name, phone, and used ID attached, it is still listed under my friend online. When I tried to change this it tells me that that name and user ID are already being used. DUH! I am confused and don't know what to do. I just want to be able to read my ebooks!

Can anyone help me?

12-29-2008, 01:10 AM	#1
tandknix Member Posts: 12 Karma: 10 Join Date: Dec 2008 Device: Sony 505	New eBookwise User This is rather a long story, but I would appreciate any help I can get! I was recently given a used eBookwise from a friend. I thought I went through the necessary steps to transfer into my name and such. I created an account through eBookwise and registered it under my name. I have been uploading books to my eBookwise content server (online) and then clicking 'Online Bookshelf' on my reader. I haven't been purchasing books through my reader at all. Well a few weeks ago I get a message that says: "Your monthly billing account is delinquent. You will not be able to use the bookstore until you correct this problem. Please go to the Bookstore using your eBook device. You will be prompted to enter a new service billing credit card." I went to my reader to change the information and noticed that my friends info was still there which I thought I had changed. So I changed it only to get this message when I clicked continue when I was finished: "System error-please try again." I tried repeatedly. I have emailed the Fictionwise people 2 times and gotten no response. I called them and got someone who didn't listen to what I was saying and recommended that I email someone named 'John' and request information on signing up for the Fictionwise Book of the Month club? I have no idea what he was talking about, but at that point I just thanked him and hung up. Up until this point I have been converting my books using the ABC Amber PDF Converter to .lit format for the online content server at eBookwise for my reader. I have no idea what the IMP thing is I keep reading about here. I have also noticed that while the actually reader has my name, phone, and used ID attached, it is still listed under my friend online. When I tried to change this it tells me that that name and user ID are already being used. DUH! I am confused and don't know what to do. I just want to be able to read my ebooks! Can anyone help me?