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@arivero The VAT issue was resolved I think.
the status "Paid not shipped" is for those who get their Iliads next. Processing comes before that. I think you got the wrong status because of the VISA problem and they "corrected" it then. They usually take the money right away which is a bit...not nice...but this is often done with credit card payments in my experience...
I'm not sure what the issue is here, but they should get a different company to do their website and webshop. I don't know how cheap they got that site, but it was still too expensive. The website works OK, but the compan seems to run into trouble every time a change is made...
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