Thread: KOBO Aura H2O completely frozen
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Old 08-19-2015, 03:09 AM   #18
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by throsu View Post
OK, meeera, it makes sense what you are saying. It wasn't exactly clear to me, so I had to ask. Thanks!

However, do you think it's better to charge it again and try a factory reset, or - given that none of the buttons seems to be responsive - to let it discharge completely, hoping that then it will become responsive? If I charge it now and it doesn't work, it will only take more time afterwards to discharge...
The device is unresponsive. Leaving it alone won't get it working. But, as a general rule, if a Kobo device is not responding at all, assume the battery has run down. So, start at the top and keep going until something works:
  1. Plug it in. It is quite possible that after a few minutes the device will start.
  2. If it doesn't, leave it to charge for an hour.
  3. Unplug it.
  4. Look at the power button and turn it on. Does the red LED flash? Does the screen do anything?
  5. Hold the power button down for at least 20 seconds. This will force the device off.
  6. Again, look at the power button and turn it on. Does the red LED flash? Does the screen do anything?
  7. Do a factory reset:
    1. Hold the power button down for at least 20 seconds. Yes, I keep saying that, but do it.
    2. Hold the power button down and tap both of the bottom corners of the screen.
    3. Keep tapping until something happens.
    4. Release the power button.

If you get to the factory reset, you might need to try it a few times. The last time I tried this, it took me about 10 tries before I got the timing right.

If it doesn't come back after the above, it is probably faulty and you need to get it replaced.
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