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fjtorres · 08-17-2015, 10:15 AM

What jumps out to me is Howey's point about serving his readers: he has his mythical "1000 true fans" and he wants to keep them. So his point about customer service, rarely mentioned by authors, is worth considering. All outlets aren't created equal; some *are* more effective at moving product and providing a better experience for buyers *and* authors.

If a reader can't find a book even when they know it's listed, why list it there at all?

And that is a dangerous question for authors to be asking retailers. Dangerous for the retailer.

08-17-2015, 10:15 AM	#25
fjtorres Grand Sorcerer Posts: 11,732 Karma: 128354696 Join Date: May 2009 Location: 26 kly from Sgr A* Device: T100TA,PW2,PRS-T1,KT,FireHD 8.9,K2, PB360,BeBook One,Axim51v,TC1000	What jumps out to me is Howey's point about serving his readers: he has his mythical "1000 true fans" and he wants to keep them. So his point about customer service, rarely mentioned by authors, is worth considering. All outlets aren't created equal; some are more effective at moving product and providing a better experience for buyers and authors. If a reader can't find a book even when they know it's listed, why list it there at all? And that is a dangerous question for authors to be asking retailers. Dangerous for the retailer.