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Old 08-15-2015, 07:59 AM   #13859
BearMountainBooks
Maria Schneider
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Posts: 3,746
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Join Date: Aug 2009
Location: Near Austin, Texas
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Quote:
Originally Posted by Witty Username View Post
I got a 70% off coupon too that I mentioned upthread somewhere. But look out for another email from CS in a week or two. I just got one that says:




The only previous response I had was the apology and 70% discount coupon. No requests for additional information and today's email doesn't say what information they need to continue their investigation.

I'm afraid my response to today's communication was a little sarcastic, especially as there was a second email sent an hour or so later asking me to complete a short survey about my recent experience with Kobo CS.

That quoted email is pretty standard from them as a way to let you know they are closing the issue. I think it gets sent automatically when they close an issue or mark it resolved or something like that. They probably generated it automatically some time after sending you the coupon. I have gotten it before when I send a ticket into the author area after they have responded and resolved the issue.
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