Quote:
Originally Posted by Witty Username
I got a 70% off coupon too that I mentioned upthread somewhere. But look out for another email from CS in a week or two. I just got one that says:
The only previous response I had was the apology and 70% discount coupon. No requests for additional information and today's email doesn't say what information they need to continue their investigation. 
I'm afraid my response to today's communication was a little sarcastic, especially as there was a second email sent an hour or so later asking me to complete a short survey about my recent experience with Kobo CS. |
That quoted email is pretty standard from them as a way to let you know they are closing the issue. I think it gets sent automatically when they close an issue or mark it resolved or something like that. They probably generated it automatically some time after sending you the coupon. I have gotten it before when I send a ticket into the author area after they have responded and resolved the issue.