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Originally Posted by arspr
Kobo DOES NOTHING to solve issues... They have clearly identified and reported two bugs with pdfs (in the performance thread) for ages. And, can you tell me what they've done? (Or are you going to tell me that they don't know about them?...)
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The problem with fixing bugs in PDFs is that it probably isn't Kobo fixing them. They are probably in the RMSDK. That means that they have to wait for someone else to fix them. Then test and integrate the updated library.
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Come on Davidfor, Kobo is one of the worst companies I've seen treating bugs.
(How long have you reported the wrong annotation list in epubs?)
(How long did they take in solving the BROKEN <img> support in ACCESS? How long did they take in more or less solving OBVIOUS navigation issues in pdfs?)
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I can't really comment on this statement as I don't closely watch the bugs for any other companies. And I have no idea what their bug-fixing policies are. As you have state, they do fix bugs, just not as fast as you would like. And it is hard for me to get upset about this. Kobo have fixed a lot more bugs that I have reported than they have ignored.