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I am 100% on the side of people criticizing Kobo for their poor software. Individual issues aside, Kobo needs to improve speed, stability and (stock device) versatility. They are not there and the developers generally have no real control.
The Kindle (which is arguably a system less open to outside sources) supports PDFs by far better than Kobo (and they dont even sell these files). While not offering an open reader they are hundred percent more committed to making life less painful for a greater number of users. Kobo isn't and they prove that with every iteration of the poor mess they call a firmware update...
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