Thread: Aura HD affected by moisture/humidity, HELP!
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Old 08-13-2015, 10:14 PM   #61
robko
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Posts: 2,454
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Join Date: Jul 2010
Device: Kobo
Quote:
Originally Posted by Sonist View Post
Methinks there is a significant difference between "I just read a note on the Amazon forum about one left in a car having screen damage" and two out of thirteen reviews on BestBuy Canada's site complaining about screen damage not covered by warranty.
Since you keep bringing them up, could you please explain to me how these 2 negative reviews prove your point? People with a negative opinion have a lot more incentive to write a review than those that are happy with it. If Kobo's are so bad the ratio should be a lot worse than 2:11. And the sample size in the reviews is a whopping 13 data points -- out of how many HD's do think have been sold? And your 2 bad reviews are better than 1 note on the Amazon forum how?

I will wholeheartedly agree that Kobo customer service can severely suck at times, but not covering this under warranty is not one of those times. There are lots of posters on here that complain about the quality of Kobo's firmware, but a pretty tiny number that complain about hardware. That's why people feel a need to respond ("defend") to posts that claim all Kobo's are terrible because they didn't work out FOR THEM.
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