Quote:
Originally Posted by Eltanin
Well, certainly was some reason why somebody return it.
If somebody returned this device because of defect of screen (example glowing dot), they could replace whole screen? I am afraid that maybe they thought "It's not big problem, next customer will not notice it".
|
Quote:
Originally Posted by TimW
If it's returned within 30 days, there may be no reason other than "I changed my mind." Customers could have buyer's regret or simply dislike the eink flash. When Amazon receives a returned Kindle, it's thoroughly checked before being designated a refurb. No physical repairs are done. If a screen(or any other physical part) is found to be defective, the unit will be recycled. Amazon does not repair ereaders.
As an aside, I've only had one eink reader have its screen replaced. I purchased a SquareTrade drop/break warranty for my K2 when I purchased it (June 2010). Later, the screen was broken. To satisfy the warranty, ST had to replace, repair, or refund the purchase price. The first option was impossible, the second option would likely cost them $100 for parts/labor (a bit of a guess), and the third would cost them $259.99 + tax. Obviously, they went with option two.  |
Once the box is opened, it cannot be sold as new -- but many barely-opened devices are returned, for various reasons. When the device works perfectly it becomes a replacement unit.