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Ah, Kobo. In addition to the broken contest, I've got two open tickets with them and my emails go unanswered. One is in regard to a book that would never open (it also showed as having a total of 29 pages - the hardcover has 472, so that's a miracle of compression.) I hoped it would be fixed; instead Kobo no longer sells it, which I think is a tacit recognition that the file was corrupted. But it's not as if that resulted in an automatic refund, which is essentially dishonest.
The other is in regard to the Visa Checkout promotion. I spoke to a rep several days ago who said the credit would hit my account within another day. Hahahaha. No further contact, although I've followed it up with an email. This one's annoying in that I wouldn't have bought the qualifying book if not for the promotion.
A final observation: before the contest broke, I got several 30% codes and a couple of 35% codes, nothing better. The problem is that even at 35% off at Kobo, the books I want are cheaper at Amazon. And much less work if something goes wrong, which it doesn't.
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