Quote:
Originally Posted by HarryT
Amazon have a returns policy which is much more generous than the law requires. Believe me, you can return a Kindle after it's been opened and used: I've done so myself.
|
I bought a Paperwhite 2. A couple of weeks later the Paperwhite 3 was announced. I contacted Kindle and chatted with a customer service rep and said that the Paperwhite 2 was fine but since the Paperwhite 3 was the same price I'd like to return it and buy the newer one. I also said that if my request was refused I wouldn't be upset. My call was forwarded to a supervisor.
The supervisor put me on hold and when she came on she said, "I've been checking and you're on your last day. I have already sent you shipping labels. If you can get it into the hands of a shipping agent today, you're good to go."
Bingo. UPS is only a couple of blocks away, I had the box from my PW2, and I ran, not too fact, I'm old, to the UPS office. The door was locked. The manager saw me, opened the door, I explained the problem, and he spent fifteen minutes getting my package all ready. Then he smiled, handed me a form, and said, "You package is now in our hands."
Amazon Kindle is, in my opinion, great when it comes to customer service.