Any Canadian lawyers around? The contest T&C say:
Quote:
DISPUTES
The Contest is governed by the laws of Ontario and the laws of Canada applicable therein, and is subject to all applicable federal, provincial, state and municipal laws and regulations and is void where prohibited by law. Participation constitutes Entrant's full and unconditional agreement to these Official Rules and the Sponsor's decisions, which are final and binding in all matters related to the Contest. By entering the Contest, the courts of the Province of Ontario, Canada shall have jurisdiction to entertain any action or other legal proceedings based on any provision of these Official Rules or the running of this Contest.
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I wonder if it is possible to make a complaint to Ontario police/government dept/whoever? Or would that only be possible for Canadian citizens?
Or is this paragraph, also in the T&C (my bold type) Kobo's get-out clause?:
Quote:
LIMITATIONS OF LIABILITY
The Released Parties are not responsible for: (1) any incorrect or inaccurate information, whether caused by Entrant, printing errors or by any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software; (3) unauthorized human intervention in any part of the entry process or the Contest; (4) technical or human error which may occur in the administration of the Contest or the processing of entries. If for any reason an Entrant's Entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, Entrant's sole remedy is another Entry in the Contest...
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One contest with a glitch - well, it happens. But three? And no response from the company - that's not so good.
(I'm guessing that there is nothing we can do due to the 'Limitations of Liability' section - unless the laws of Ontario/Canada say differently.)