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Ksquared · 08-02-2015, 09:01 AM

My month-old Aura has frozen. It started yesterday when it would not wake from sleep - it had about 60% power at the time. I did a reset, and it worked until I changed chapters. Now I have tried several resets including what I believe to be the hardware factory reset. It would progress part of the way through the reset and then freeze. Currently I have a blank white screen. The LED by the switch will light up, stays on for about 10 seconds, then goes off.

I left if on a charge overnight. Nothing new this morning.

I am running standard 3.15 firmware and mostly use epubs and converted kepubs from calibre.

I have an e-mail into KOBO customer care, but any advanced help would be appreciated.

08-02-2015, 09:01 AM	#1
Ksquared Groupie Posts: 181 Karma: 2635236 Join Date: Jun 2015 Location: Cleveland, Ohio USA Device: Original Kobo Aura 6", Libra H2O	Frozen Aura My month-old Aura has frozen. It started yesterday when it would not wake from sleep - it had about 60% power at the time. I did a reset, and it worked until I changed chapters. Now I have tried several resets including what I believe to be the hardware factory reset. It would progress part of the way through the reset and then freeze. Currently I have a blank white screen. The LED by the switch will light up, stays on for about 10 seconds, then goes off. I left if on a charge overnight. Nothing new this morning. I am running standard 3.15 firmware and mostly use epubs and converted kepubs from calibre. I have an e-mail into KOBO customer care, but any advanced help would be appreciated.