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I called Sony this morning and got one of the most unhelpful customer service agents ever. When I explained that the lightwedge piece was damaging the screen he asked me if I had tried changing batteries. WTF?!?!? I had to explain it to him multiple times before he told me that I have to pack up my Reader and case with light and ship them to Sony for them to investigate it and decide if I was abusing them and then they would tell me how much I would have to pay to fix it.
I wound up hanging up on the person after telling him that I will take them to the local Sony Store and talk to a person who can look at it and understand what I am talking about. Sadly, I won't have a free day to do it until Monday after next.
So far Sony seems to be right up there with Sprint for great product, horrible customer service, at least for me.
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