Quote:
Originally Posted by Sonist
I understand that people love whatever device they bought, but this "blame the customer" is akin to going by a Kobo service rep's book.
Blaming someone for leaving the reader in the sun a bit much -- these things are sold over tablets for reading in the sun.
Kobo's build quality is definitely not as good as a Kindle DX. The Kobo squeaks and flexes noticeably at minimal pressure, while the Kindle DX does not. I have had a number of readers over the years, the Kobos are the only ones to break. For what it's worth, my Kobos were the least abused of my readers.
Plus, Kobos customer service is at a level I'd expect from a Chinese manufacturer of $30 readers. Nowhere near the level of service provided by Amazon.
Wait until you have to deal with them....
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Hmmm.... oddly I haven't noticed any of my Kobo devices squeaking and flexing at minimal pressure (going from the original Kobo to the H20). But then I don't set out to twist and bend them either. Pop the cases open carefully is another matter.
As for the customer service? I've actually dealt with some offshore support located in Asian countries. Sorry but I would not place Kobo's customer support in the same category. If nothing else, the representatives I've dealt with have had little difficulty speaking either of Canada's official languages.
Recent example being the purchase of an ebook which when downloaded turned out not to be the expected omnibus but rather a single ebook. Took about 5 minutes on the phone to get the issue straightened out and refund processing started. It would have taken a bit less time but the service representative actually went to the trouble of checking that both the epub and kepub versions were the incorrect versions before processing the refund.
And the build quality of the Kindle DX? Hmmm... larger screen which suggests a more rigid case would be a necessity and with the $479 US cost, Amazon could afford it. Admittedly, the only Kindle DX I saw in person was the DX Graphite. Using USB with it was a pain and Rogers charged for the joy of using 3G to send your ebooks. The font support sucked if you read anything that had international characters. As for the PDF, the old saw applies -- if you can't say something nice, don't say anything.