MobileRead Forums - View Single Post

Sonist · 07-31-2015, 05:21 AM

I understand that people love whatever device they bought, but this "blame the customer" is akin to going by a Kobo service rep's book.

Blaming someone for leaving the reader in the sun a bit much -- these things are sold over tablets for reading in the sun.

Kobo's build quality is definitely not as good as a Kindle DX. The Kobo squeaks and flexes noticeably at minimal pressure, while the Kindle DX does not. I have had a number of readers over the years, the Kobos are the only ones to break. For what it's worth, my Kobos were the least abused of my readers.

Plus, Kobos customer service is at a level I'd expect from a Chinese manufacturer of $30 readers. Nowhere near the level of service provided by Amazon.

Wait until you have to deal with them....

07-31-2015, 05:21 AM	#15
Sonist Apeist Posts: 2,126 Karma: 381090 Join Date: Oct 2008 Location: The sunny part of California Device: Generic virtual reality story-experiential device	I understand that people love whatever device they bought, but this "blame the customer" is akin to going by a Kobo service rep's book. Blaming someone for leaving the reader in the sun a bit much -- these things are sold over tablets for reading in the sun. Kobo's build quality is definitely not as good as a Kindle DX. The Kobo squeaks and flexes noticeably at minimal pressure, while the Kindle DX does not. I have had a number of readers over the years, the Kobos are the only ones to break. For what it's worth, my Kobos were the least abused of my readers. Plus, Kobos customer service is at a level I'd expect from a Chinese manufacturer of $30 readers. Nowhere near the level of service provided by Amazon. Wait until you have to deal with them.... Last edited by Sonist; 07-31-2015 at 05:25 AM.