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susie_toronto · 07-30-2015, 06:34 PM

I got a aura HD for 5 weeks, the the screen is frozen and showed weird, contact customer service and they said it is screen physical damage. Actually I didn't do anything hash. They wouldn't replace it. Just 5 weeks, and the ereader can't be reset. So upset. The customer service is so bad. stay away from KOBO!

07-30-2015, 06:34 PM	#1
susie_toronto Junior Member Posts: 6 Karma: 10 Join Date: Jul 2015 Device: KOBO Aura HD	Bad experience with Aura HD I got a aura HD for 5 weeks, the the screen is frozen and showed weird, contact customer service and they said it is screen physical damage. Actually I didn't do anything hash. They wouldn't replace it. Just 5 weeks, and the ereader can't be reset. So upset. The customer service is so bad. stay away from KOBO!