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B&N should have focused on getting the eBook end of things good and solid instead of trying to be Amazon Jr.
Amazon has an appstore so B&N has one (that sucks & is all but abandoned), Amazon does streaming video, so B&N does a mediocre streaming video store in Nook Video, Amazon has Audible so B&N comes up with Nook Audiobooks which many don't trust yet because it was on the heels of dropping their old Audiobook services, etc.
While it's not bad for them to offer all those services/comtent they should really have gotten the eBook store on a more solid footing before branching out everywhere. They've failed to get a good rep at the thing Amazon excels at most of the time, Customer Service.
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