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Glad to know someone else is in the same boat! Was yours working before the recent firmware update?
I haven't been able to tell precisely when this happened since I loaned it to a friend, but it was certainly fine a few months ago.
Let's just keep hassling them! Do let me know if you find some more direct contact to real tech support. I've only been able to get through to a general customer service rep who knows nothing, then an email saying they'll get back to you, then nothing, call again, same again...
On another note it baffles me they don't market it more on the Pocket integration, it is literally the only device on the market which has proper sync, read later services are very popular. When it's working properly the Kobo is the ultimate magazine / newspaper archive
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