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Originally Posted by DiapDealer
Fair enough.
I feel that they probably wouldn't pursue it at all if they were truly getting it wrong more often than not. There's no advantage for them to remove more valid reviews than bogus ones (unless they're trying to unload crap that needs all the help it can get). An algorithm that "gets it wrong more often than not" is certainly not in keeping with Amazon's track record thus far. Love 'em or hate 'em; they rarely fail miserably at what they try to achieve. Still, there's always a first time, I guess.
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Their track record is very good--but not really on this whole review thing. It's been a mess for a long, long time. I hope you are correct. I do take offense whenever they sent out emails that have that line about not discussing anything further/taking any more emails on a subject. I got one (completely unrelated to reviews. I asked a question about a search issues) and I was really trying to understand the issue. After the first response, where the response clearly was not in answer to my question, I sent a second email. I was then told "We won't discuss this further."
It's rude, unseemly and not a good customer experience. It's also a little too easy to essentially say, "Sorry. We're not interested in your problem so we won't be responding."
I understand why they do it and that they feel it necessary in some cases, but in my own experience it's overused and rude. It's also insulting when they get it wrong. I have not received such a notice as a reviewer, but I'd be steamed if I did get such a notice. (Not because the review would be taken down but I'd be mad if they got it wrong and then had the nerve to send such a note.)