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The one guy on FB posted the Amazon letter--I don't remember the wording specifically, but I don't think he changed anything. Nothing stood out and he was asking more than telling when it came to "how they found out."
I have no idea where they are trolling or how. The problem is that almost NONE of the criteria they use can ever yield correct answers.
Just an example: I often gift review copies to reviewers. I don't do this as a bribe, I do it because the vast majority of them have NO IDEA how to side-load or mail a book to their kindle. When I gift it, they simply click and it goes to their kindle. If Amazon decided that action constituted some sort of smarmy relationship between the author and reviewer, they could stop accepting reviews from said reviewer. They have already changed it such that when I gift a book and a review is left, it no longer shows as a "Verified purchase." (It used to and no longer does.) Most of the reviewers I approach have review sites and agree to post on Amazon and GR as ADDITIONAL places, but generally speaking, the most expedient way to get a review copy to them is to gift it. Anything that makes it harder for them to get their copy reduces the chances that the book will ever be looked at.
I get that Amazon (and other companies) are trying to stop bogus reviews. It just isn't working and additional crawling about or assumptions aren't going to solve the problem.
From what I have seen, I tend to believe the posts where bewildered readers are wondering why their reviews were deleted. From the number of posts I've seen on various social media, it appears to me that Amazon is getting it wrong quite a lot and their letter isn't going over very well either.
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