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Hendrixxxxxxxx · 07-17-2015, 07:14 PM

Thanks.

Proving once again that it is often less about Amazon's policies, or what they can and can't do, and more about how helpful a customer service rep wants to be, I tried again with amazon.com, and they said "Yes, it needs to be handled by our amazon.co.jp team, but no problem, I can put a request in and it should be done within 24 hours". She then followed up with an email to say she had put the request in, and to connect to Wi-Fi in 24 hours or so to complete the process.

Thanks for your help Patrick.

07-17-2015, 07:14 PM	#5
Hendrixxxxxxxx Connoisseur Posts: 67 Karma: 136594 Join Date: Jan 2013 Location: Hong Kong Device: Kindle DX, Paperwhite, Paperwhite II, and Voyage	Thanks. Proving once again that it is often less about Amazon's policies, or what they can and can't do, and more about how helpful a customer service rep wants to be, I tried again with amazon.com, and they said "Yes, it needs to be handled by our amazon.co.jp team, but no problem, I can put a request in and it should be done within 24 hours". She then followed up with an email to say she had put the request in, and to connect to Wi-Fi in 24 hours or so to complete the process. Thanks for your help Patrick.