[Hendrixxxxxxxx]

Hi all,
I live in Hong Kong, and bought a Kindle Voyage from a bookstore here. All was good until I accidentally updated my software last night (to 5.6.2.1), and now, whenever my Voyage goes to sleep, I have to "Swipe to Unlock Kindle", and the screen shows "Find your next favourite book".....so I suspect this is a "special offers" Kindle.....even though I had never seen any special offers under the previous software version. Previously, when I opened the cover, I saw the standard (pencils, typewriter keys etc) screensaver briefly, and then it would go to the page of the book I am reading - no swiping required. Am I correct that this is a special offers Kindle?

Part 2 of my question:
I chatted with Amazon US customer service to try and get "special offers" removed, and they told me, after I gave them the serial number, that this was actually an amazon.co.jp kindle, and I would need to contact them.

After (eventually!!) working my way around the Japanese website, registering, and finding the chat, and asking to have special offers removed (in both cases I said I was happy to pay to get them removed), the customer service person told me that it was not possible to pay to have special offers removed in Japan.

So now I am completely stymied (assuming it is a special offers screen I am seeing and not just part of the new software). Does anyone know of a way to have Japanese special offers (even though everything is in English - this is what is confusing me) removed from a Kindle?

Thanks

Hendrix