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pypeke · 07-14-2015, 06:38 PM

Hi all,
My Nook HD+ started having issues with freezing up, losing current reading page, etc.
Nook help department had me do several thing including 3 factory resets. Still has the same issues, but the factory resets and putting books back on my shelves made me realize I was missing some of my favorite books. In my B&N account, my purchase history only goes back a year. Several books were purchased years ago with my first Nook. I cannot prove that I purchased the books. My credit card shows a purchase from B&N, but does not list titles, of course.

I began saving all emails from B&N when I purchase books so hopefully I can prove the purchase with the title. So has anyone else lost books that they have purchased? I bought one book series (4 books) and one of the books is no longer in my cloud. Then I started looking for other favorite books that were missing. I found about 15 so far.

I also purchased books that I have already read. Once I started reading the book I remembered reading it, but it was not on my nook. My nook account should not have let me purchase the same book. It makes me think that the cloud is not keeping up with my books. Many of these books were purchased long before B&N started using the cloud. Has this happened to anyone else?

07-14-2015, 06:38 PM	#1
pypeke Groupie Posts: 192 Karma: 202 Join Date: Jul 2015 Device: Kobo Colour and Sage	Nook books missing Hi all, My Nook HD+ started having issues with freezing up, losing current reading page, etc. Nook help department had me do several thing including 3 factory resets. Still has the same issues, but the factory resets and putting books back on my shelves made me realize I was missing some of my favorite books. In my B&N account, my purchase history only goes back a year. Several books were purchased years ago with my first Nook. I cannot prove that I purchased the books. My credit card shows a purchase from B&N, but does not list titles, of course. I began saving all emails from B&N when I purchase books so hopefully I can prove the purchase with the title. So has anyone else lost books that they have purchased? I bought one book series (4 books) and one of the books is no longer in my cloud. Then I started looking for other favorite books that were missing. I found about 15 so far. I also purchased books that I have already read. Once I started reading the book I remembered reading it, but it was not on my nook. My nook account should not have let me purchase the same book. It makes me think that the cloud is not keeping up with my books. Many of these books were purchased long before B&N started using the cloud. Has this happened to anyone else?