Just to give more information about what is happening.
Before I tried the "trick" DO_FACTORY_RESTORE, The USB Drive mode was working, I could do manual installs (recommended by the Amazon customer service, but didn't fixed the freeze on the screen saver) and when I was ejecting the disk I sometimes saw for a brief second my kindle library and then it freezed again.
Kindle is charging (orange light and green light when fully charged).
After I tried the "trick", it is not recognized in USB Drive mode, light is green when plugged to computer or charger and when I try a hard reset by pressing the start button for a long time it flashes and I see the kindle screen with the tree and after it freezes on screensaver.
Thank you in advance for any advice... If nothing works I will probably buy a new Paperwhite but the problems I had with my device don't make me trust this Kindle system so much.... Is it happening often, to your knowledge ? Are such firmware/software problems preventable ?
I found that the Amazon tech team isn't really giving tools to fix things when they go wrong, and I don't like the fact that a pricey device is considered junk so fast when it is not starting. Thanks !
