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I doubt there exists a "best" writing tool. Each of us prefers different features or is most comfortable with different interfaces.
I'm not entirely comfortable with Scrivener's interface. The developers do things their way and put things in different menu locations than I sometimes expect. However I very much like the extra layer of database-like functions, such as notes on chapters, tags, and such that are generally lacking in MS Word and the way you can create and organize smaller chunks of writing. That is a little funny because after many years of using MS Word at work I'm almost completely at ease using it. I suspect my unease with Scrivener will diminish with use and time.
Almost every professional writer who talks about their output mentions you cannot really get away from using MS Word because that format is preferred by most customers for reviewing and final writer's output. Lots of software purports to work with .DOC and .DOCX files but I don't know of any, aside from MS Word, that always translates highly formatted Word files correctly.
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