[urbie]

6 weeks after request for warranty support my reader was collected, arrived in Spain and i was waiting and waiting.
Then i read a post on the energysistem forum about a customer who filed a complaint much later and already had a report and was affirmed to get a new one. It seems as if they put al the requests for support in a hat, shake it and pull one lucky one.
I protested and got a new one that arrived within 3 days !!!!!
Eager to test i already tested the keyboard in the setup phase (wifi password) and ALL the keys of the virtual keyboard responded as they should do. However...after completing set up i tested the note-app and to my great disappointment the "P" and "DEL" key didn't respond at all. Did factory reset and again..same result. Also book-text at that spot and a book-cover are not selectable. My conclusion..its not a screen-failure (in the set-up phase it's working correct) but a software problem and that is solvable. (Right conclusion ?) I'm fed up because of the repeating failures and the bad, slow service but on the other hand it is a very versatile reader with a nice design. So before requesting refund i give them one more opportunity to solve the problem.
@lucien Please do me a favor and test all the keys of the virtual keyboard in the note-app. I can't imagine i have that bad luck that i received 2 successive readers with the same kind of failure.