Quote:
Originally Posted by deltop
Technically your contract's with Amazon and not Hermes. And Hermes contract is with Amazon that's why Hermes doesn't have to deal with you. Call Amazon and kick up a fuss and see what happens. Talking to the delivery companies themselves is pretty futile, your not their customer Amazon is.
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In the US, I can call any shipper and ask about the package as long as I have the tracking number. With the tracking number you can ask where the package is and about delivery time.
Why cannot this be done in the UK?