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Capactitive is not fundamentally bad. It certainly seems to work well for Kindles. But the capacitive on the Kobo Aura was *terrible*.
Already mentioned is the visible grid, people thought looked like scratches. I think that's by far the most minor of it's problems.
The extra layers used by kobo made the image (and text rendering) look very fuzzy, as well as lower contrast. The screen on the Aura was a noticeable downgrade from the previous generation Kobo Glo.
The flush screen was hyper sensitive around the edges. My elderly aunt, updating from a deceased Glo to an Aura, had a very difficult time. The flush screen did not leave anywhere obvious to hold the device that would not result in unwanted taps.
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