Thread: B&N What Went Wrong & When ?
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Old 06-28-2015, 02:30 PM   #73
fjtorres
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Quote:
Originally Posted by darryl View Post
B&N is a lost cause. I can't think of anything that would revive their fortunes right now short of Amazon imploding, and even in that incredibly unlikely situation I have my doubts based on their past performance. Amazon are by no means perfect, but, love them or hate them, at the moment they provide a great customer experience for most. And they are always trying new things and looking for ways to improve.
B&N customer experiences:

http://www.consumeraffairs.com/retail/barnes_noble.html
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