Seriously, are you actually interested in buying a Kobo H2O, or do you just like complaining?
If the former, then church mouse has given you great advice - buy from John Lewis who are one of the best UK companies. Your free delivery and 2-yr guarantee contract will be with them not Kobo.
If the latter, then I advise you to buy a Kindle. I hear tell their customer service is second to none.
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