MobileRead Forums - View Single Post - Aura H2O Kobo Delivery costs (& other stuff) in the UK

emmabee · 06-26-2015, 09:13 AM

UPDATE
Five phone calls a webchat & two emails later, & getting it escalated. Finally spoke to a Canadian & they are saying the problem is with them (no kidding Kobo).
They are upgrading the website, have just finished the ebooks & are about to move on to fixing the ereader section & after that they will fix the tablets. No ETA on when it will work again. But they say that is why you get taken into an infinite loop.
They also agreed that Republic of Ireland might not be impressed with being considered part of the UK. And that they will update the UK retailer list accordingly.
And the person at Kobo who said the warranty was 2 yrs, is in error, it is definitely only 1 year.

I think they should discount them to the UK to say sorry (I know they won't).

06-26-2015, 09:13 AM	#15
emmabee Connoisseur Posts: 81 Karma: 110 Join Date: Oct 2012 Device: Kindle, Paperwhite, Oasis, Kobo Elipsa 2E	UPDATE Five phone calls a webchat & two emails later, & getting it escalated. Finally spoke to a Canadian & they are saying the problem is with them (no kidding Kobo). They are upgrading the website, have just finished the ebooks & are about to move on to fixing the ereader section & after that they will fix the tablets. No ETA on when it will work again. But they say that is why you get taken into an infinite loop. They also agreed that Republic of Ireland might not be impressed with being considered part of the UK. And that they will update the UK retailer list accordingly. And the person at Kobo who said the warranty was 2 yrs, is in error, it is definitely only 1 year. I think they should discount them to the UK to say sorry (I know they won't).