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The nook hardware was pretty good, until the latest devices. Yet their online service was its own kind of hell, especially compared to Amazon. Like being in a bad relationship, over time there were fewer and fewer reasons to stay. Always wanted B&N to do well, hoped they would offer Amazon some real competition, but there is some ingrained, crippling character flaw in their management that made it apparent they could not help but drive nook off of a cliff.
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