MobileRead Forums - View Single Post - "All-New" Kindle Paperwhite with 300ppi display

patrickt · 06-19-2015, 04:02 PM

I'm sure there are those who feel ripped off because they have a Kindle Keyboard and can't trade it for a Voyage. That's life.

My PW2 was on it's 29th day today so I contacted Customer Service with that Contact Us button that so many can't find. I said it was a bit tacky but asked if I could exchange it for a PW3. They sent me shipping labels and said if it got underway today I was gold. I ran, literally, to the UPS depot, where they know me well, and got there 5 minutes before they locked the doors. The manager came out and helped me with the forms, approved that packaging, and accepted the package. Woo-hoo.

I have never had anything but excellent service from Amazon.

06-19-2015, 04:02 PM	#109
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	I'm sure there are those who feel ripped off because they have a Kindle Keyboard and can't trade it for a Voyage. That's life. My PW2 was on it's 29th day today so I contacted Customer Service with that Contact Us button that so many can't find. I said it was a bit tacky but asked if I could exchange it for a PW3. They sent me shipping labels and said if it got underway today I was gold. I ran, literally, to the UPS depot, where they know me well, and got there 5 minutes before they locked the doors. The manager came out and helped me with the forms, approved that packaging, and accepted the package. Woo-hoo. I have never had anything but excellent service from Amazon. Last edited by patrickt; 06-19-2015 at 04:06 PM.