Quote:
Originally Posted by Little.Egret
True
http://www.which.co.uk/consumer-righ...ts-regulations
So you have to fall back on your general rights if the download doesn't complete
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If you receive faulty goods and wish to return them, The Consumer Contracts Regulations are in addition to your other legal rights.
So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Act as you have when buying in store.
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If your download doesn't complete, then absolutely, you're entitled to either a correct download or a refund. It's debatable, though, whether a poorly-formatted ebook (which is what we're talking about here) is "faulty" under the Sale of Goods Act. It's a lot better to buy from a retailer who offers either a sample (so you can see what it is you're buying) or has a decent refund policy.