I agree with much that's already been posted above. What I haven't seen mentioned, though, is BN's squandering of its competitive advantage as one of the largest textbook providers in the USA by (IMO) mismanaging its e-textbook platforms,
NOOKStudy (introduced in August 2010) and Yuzu (introduced in April 2014):
- NOOKStudy and Yuzu are not usable on NOOK or other e-reader devices (they were designed for use only on PCs, Macs, and iPads) - which lets Amazon.com and other sellers/renters of digital textbooks eat B&N's breakfast, lunch, and dinner.
- Yuzu not only does not share the same accounts as the NOOK Store or NOOKStudy, it is also incompatible with NookStudy textbooks. Therefore, as Emily Price at Engadget observed: "With Yuzu, [NOOKStudy]'s being phased out, and sadly any pricey books you've already bought through that service are incompatible with the new app."
This song's title expresses my reaction to many of the NOOK Division's missteps, most especially those since 2011: