Quote:
Originally Posted by NickyWithNook
Bad customer service, especially when good customer service is so available from Amazon.
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I agree, I remember i the early days when I had Nooks, B&N had trained people in the store who would be at the Nook Station and help customers who would bring their Nook's in for help. There were lines at the Nook Station. I always thought that was a plus for B&N to have a store where people could go to get help. I don't know if they still do that ?
Now Amazon has the Mayday button, I have not used it yet but I'm glad it's there. I think the key to Amazon's success is good service, not only cheaper e-books. Not everything is cheaper on Amazon, but I will buy from them even if something costs a little more. I know if I have a problem, they will work with me to resolve it as best they can. I wish other companies would catch on and do the same.