The reason I went away from nook was the partitioned memory. The sd card made up for that, but when they dropped that option from their latest model I decided to change vendors. I never had any other issue with my previous nooks. My few interactions with their CS were favorable and they always had the ebooks that I wanted. I used to love the read in store feature and would spend my lunch in the B&N by my work reading new titles. Even though I now have a Kobo, I still buy most of my ebooks through B&N, mostly because I am comfortable with their environment.
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