Quote:
Originally Posted by fjtorres
Actually, a lot of companies do exactly that.
Microsoft, Amazon, pretty much all movie studios, politicians...
(Focus groups, usability labs, suggestion "boxes". Amazon famously acts on consumer suggestions. Sometimes Bezos himself.)
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Well, I find Amazon really needs to work on their user interface. It's not that special and finding things you don't know you want is not as good as it should be. When I search for an item and it's available in different departments because that's how it's listed, I want to be able to sort without having to select a specific department. There are other UI fails too that Amazon has. Most eBook stores also have UI fail. That includes Google. So it's not just Amazon, but Amazon is the biggest one to fail.