Quote:
Originally Posted by Mura35
I sent Kobo emal twice and still waiting for that response. But - whatever, I do love the coupons, but I am not greedy, most of the books I buy are under eight bucks anyway. Still, slow CS is always a drag (ha-ha, just noticed the pun) no matter what the issue  |
In all honesty, I think their CS is about standard. I deal with a lot of companies because I make my own shampoo. The standard reply from any of them takes 3 to 5 days. At least one company sometimes just misses emails completely or can take 2 weeks. And these are questions that could bring them business. One company has a newsletter signup--that doesn't work. I've emailed CS about it and posted on FB. Apparently there is no interest in fixing it. I have much the same problem with fabric companies--2 to 5 days for a response to a question, sometimes no response. The last time I sent a CS request to Amazon (granted, the publishing arm) it took 7 emails and over a week to straighten out a problem on their end). I'm always thrilled when I at LEAST get an email letting me know someone is looking into a problem or is going to try to answer my questions.
Maybe companies are just hiring less CS agents because it seems like in the last year or so, CS just about anywhere is rather poor.