MobileRead Forums - View Single Post - Troubleshooting The only person with this problem--EVER

Barbara1955 · 06-04-2015, 03:05 AM

My collections WERE in the Amazon Cloud as was 400+ ebooks they Vanished TWICE! Not only did I do a Hard re-set I also De-register it & Re-formatted it on my own & with the Amazon Tech online! I reloaded for Amazon Cloud them my backup added the files Not on amazon. 1 week later they VANISHED again! We tried everything AGAIN! When they VANISHED the third time I formatted it dereg & sent it back for Full refund Clearly marking all papers invoice & making sure when they got it Amazon would know it was defective. The Only thing I never understood is WHY didn't they offer me an exchange? I figured Others were having the same problem. So why exchange a defective product with another defective product. The last time they were on sale I called an asked if the problem of the Vanishing ebooks had been fixed they said NO!

BTW I had No Problems with the K3 nor my Amazon Phone nor my PC app while this was going on Nor have I had problems with them.

06-04-2015, 03:05 AM	#4
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	My collections WERE in the Amazon Cloud as was 400+ ebooks they Vanished TWICE! Not only did I do a Hard re-set I also De-register it & Re-formatted it on my own & with the Amazon Tech online! I reloaded for Amazon Cloud them my backup added the files Not on amazon. 1 week later they VANISHED again! We tried everything AGAIN! When they VANISHED the third time I formatted it dereg & sent it back for Full refund Clearly marking all papers invoice & making sure when they got it Amazon would know it was defective. The Only thing I never understood is WHY didn't they offer me an exchange? I figured Others were having the same problem. So why exchange a defective product with another defective product. The last time they were on sale I called an asked if the problem of the Vanishing ebooks had been fixed they said NO! BTW I had No Problems with the K3 nor my Amazon Phone nor my PC app while this was going on Nor have I had problems with them. Last edited by Barbara1955; 06-04-2015 at 03:11 AM.