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interesting....
I would do a factory reset before I sent it back. You may find that it sorts the issue out. If you unplugged from caliber with out ejecting the device, then you most certainly have a corrupt data base. Simple fix is to log out of your kobo account and log back in on the device. But since your in a frozen state... factory reset is the option to go with. The other thing that occurs to me is sometimes the battery depletes its self the screen shows the last display which may not be the correct battery level (frozen on the last display), fix here is to recharge the unit.
good luck
regards
Jack
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